Customer Value
Customer Value
Customer care, followups and the trust loop after a shop signs on.
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Coming soon
Customer Care
Support tickets, invoice disputes, flagged accounts, mechanic communications and remediation.
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Live
Customer Followups
Same night sends, day 3 nudges, welcome, week 1 check-in and feedback asks.
Three waves
Embed
Designing customer value into everything, keeping things real and keeping promises.
CFF
Communicating, following up and asking for feedback at every stage of engagement, to deepen trust.
Innovate
Finding new customer problems and solving them, deliberately run on low resources for now.